TT2003 – Calling For More Generalists

Image by Miguel Ángel Ramón from Pixabay

When people ask me what I do, I tend to freeze.
I dislike labels.  If I have to be labelled
I prefer to be known as a Polymath.
Something like that.  And yet that doesn’t help
When you are looking for your next piece of work.
The market is skewed towards hiring specialists.

The world of HR and recruitment love labels.
It somehow makes the hiring process less risky
For them when they can you put you into a box.
Specialisms, industry knowledge, groupthink.
It’s a disease which is rife and one where
Renaissance (wo)man stands no chance!

How can generalists become more useful?
Some give back by working as a volunteer.
Charitable work is very is rewarding
But does not pay the bills.
Others enter academia to become
Priests to the religion that is education.

Others become authors or artists.  Yet in business
Creativity clashes with corporate straight jackets.
Squashed between policies and boring routines
We need a revolution! A revolution
In the way that cognitive diversity is
Recognised, commissioned and rewarded.

Ahah! I hear you say! It’s up to the generalist
To market their skills and get themselves a job!
However, generalists don’t like being tied-down
To particular job descriptions.  They don’t like
Being put into a box.  They are too inquisitive,
Onto the next idea before the last has closed.

What if there was a pool of generalists
Who could be engaged for an hour, day or week?
They know lots of things about many things
And can challenge like the Court Jester.
Crazy ideas might lead to a great product or service.
Who would commission them? Would you? And why?

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TT1949 – A Call for Change

A Call for Agent Provocateurs, Revolutionaries & Change Agents

I’m often out-spoken. It has caused me problems in the past.
But I’ve never done anything like this before.
I know I am not the only one reflecting these sentiments.
Sometimes I challenge because I believe that is what is needed
To change the system – or at least to draw attention to
The main areas that could and should be improved.

I have met only a few of the people who are here.
We live in a virtual world of listeners and applauders.
Most online fora are self-congratulatory, ego-boosters for the author.
People feel uneasy to join in if there is any dissension or (c)rudeness
For fear of going against the crowd like the cheeky monkey
That’ll have their legs broken so that they are eaten by the lions first!

Agent Provocateurs, Revolutionaries & Change Agents!
Where are you? You can hide away in the corner
Whinging & whining about the structures & systems that don’t work.
Without the guts or enthusiasm to change anything – mainly because
The whole darn system is so fragile, it might break anytime – and
YOU don’t want to be accused of being the person who finally broke it!

Where are the innovators, the disruptors, the risk-takers?
The folk who are up-ending the Establishment (with a BIG “E”)?
Where are the young folk who want to bring on the change?
They are in the cool start-ups, earning peanuts – for the chance
Of creating something new. And one day, they’ll say: “I was there”!
It’s a casino, for sure, but a lot more fun than those tied into BIG E!

Not all ideas come to fruition.  You never know which ones will work.
But that is not the reason to keep the ideas flowing.
There is a big difference between a good idea and an idea which
Has support, is properly funded and is successfully implemented.
Without good ideas, you never get momentum for real change.
It’s a clash between different types of people, thinking and processes.

The only action that comes from this is that the ideas keep flowing.
The only leadership required is one of keeping an open mind.
The only communications skills required are for active listening.
Good ideas will stick and grow.  Not-so-good ones will get overtaken.
Presence over process. Curiosity over Knowhow and “BIG E”.
Keep listening and I’ll keep posting! Give me a role and I’ll step up!

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TT1943 – On Childlike Innocence



Image by Cheryl Holt from Pixabay 

Do you ever wonder at the beauty all around you?
At Nature’s creativity and her ability to have created YOU?
Or do you simply go along in your daily life
Allowing the busyness of business to dumb you down
With to-do lists, email and yet more meetings
That makes you question: “Is there anything more than this?”

How often do we call in the experts – who make things
Far too complicated and in their own interests –
Producing grand reports and missing the simplest of solutions.
The physicists say that humanity was created
On a knife-edge of interconnected events that were most unlikely.
We wouldn’t be here if this creative force had not lined them up.

So how can we harness ourselves to this natural force of creativity?
Orson Welles once said:
“Others create out of experience 
But I create out of innocence”.

Zen masters encourage us to seek
New answers from a “beginner’s mind”.

By adopting a child-like inquisitiveness
To everything that is around us
Life suddenly takes on new meaning!
Seeing the world as a baby or young child
Gives us the knowledge (unlike the experts)
That we don’t have all the answers.

One of my favourite jokes is that an expert
Is the combination of an ex – or a “has been”
With a spurt – which is a “drip under pressure”!
We dress them up with titles and put letters after their name,
Praising them in cathedrals to knowledge and certainty.
Yet the more they think they know, the more we know they don’t!

Be inquisitive and ask…
Where did that come from?
And where it is going to?
Create from innocence.
Adopt the beginner’s mind
And the world will become a better place!

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TT1941 – Will or Flo?

There is a tension between 
Willing something to happen
And going with the flow.
Will tries to control the situation.
As Flo becomes less attached,
Will becomes more so!

Flo has a wisdom about her
Acting with Grace and effortless ease
Such that magic often happens.
Will can’t understand how she does it
So he tries even harder
To control the situation.

So who wins? Will or Flo?
Flo and Will are not natural partners:
They are like Fire and Water.
Too much heat and Flo evaporates
In a puff of steam: she’s gone!
Off to find consolation in condensation.

Too many of Flo’s watery ideas
Extinguish Will’s fiery inspirations
Which dance from one flame to the next.
They are no match for the bucket
Of intangible wishy-washy water that Flo
Throws on Will’s energetic flickers of intent.

So is there any resolution?  Indeed!
Erf can help by grounding the situation.
He provides a hearth and channel 
So Will and Flo can co-exist in separation.
Ayr can also help Will to focus his fiery resolutions
As well as Flo, crystallising her thoughts with a chilling wind.

In any polarising situation, two forces
Will flow better when a third comes into play.
Dilemmas are broken with new vibrations
Played out with the different elements,
Each one needing some of the other to find
The sweet spot of our creative genius.

(To my friend Bee, who reminded me all that
I have forgotten about the magic of the Four Elements!)

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Inventors are from Uranus. Investors are from Venus.

Sometimes you trip over a word and it takes on a shape.  It bugs you until you look at that shape and see something different.  Something unusual.

That happened to me this morning.  I received a note from a friend of mine who was talking about Elon Musk and his investor dilemma.  Whilst typing back a reply, I said: “it’s the difference between an inventor and an investor”.  And the shape of these two words hit me!  They were so similar – and yet poles apart.

So, as is my wont (an old English word meaning habit or custom that spellcheckers highlight as a mistake, but it isn’t), I set to with the idea that an inveNtor and an inveStor are two opposing forces under tension in any business.

And whilst deciding that this was, indeed, a good analogy, it struck me that so many letters are shared between these two words. In fact, seven out of eight letters are not just the same – BUT THEY ARE IN EXACTLY THE SAME POSITION IN THE WORD!  The only difference is the fifth letter – where one is an “N” and the other an “S”.  How can two such similar words have such contrasting shapes positions in business, yet share so much at the same time?

To use the old analogy “Men are from Mars, Women are from Venus”, it got me thinking about which planets would inveNtors and inveStors inhabit?  I looked up this idea on an astrology website and found that Venus is the bringer of love, beauty and money.  So that will do for the inveStor community (though I sometimes find it hard to see how those three words fit nicely into one sentence.

As for Mars – well that is a non-starter.  We needed another planet.  And so I typed-in “innovation” to find that Uranus represents technology, rebellion and innovation!  That will do nicely!

So, inveStors are from Venus and inveNtors are from Uranus.  There you go!

Yet that wasn’t enough.  I further studied the two words to find that the only difference were the two letters: N and S  – and suddenly it hit me!  They are also polar opposites on the dial of a compass!  I was so encouraged to find even more elegance down this particular rabbit-hole!

                                     North, South or somewhere in between?

 

Further to discovering this chance pairing, I thought again.  Whilst looking at the meanings behind the planets, I came across  Mercury, the Messenger God who is know for communication, day-to-day expression and  coordination.  A vital and often missing ingredient when inveNtors and inveStors cannot see each other’s point of view.  What other letter (in the same place as the N and S) could be a catalyst for change?  What could be the Mercury that goes between Venus and Uranus (though I know full-well that is impossible in our particular solar system – but work with me on this!)

And so I came across the letter “R”.  One of the few that makes sense and is a word.  An inveRtor.  It has a medical meaning, but I preferred the one used in electricity – which converts AC to DC current and back again.  An inveRtor is a converter of energy from invention to investment.  Perfect!

So, in summary, we need more inveRtors in business to go between the impossible stances that inveNtors and inveStors take when they stand-off in their own worlds of creativity and resolution.  A few more inveRtors that will be comfortable in the space between what is impossible and what is possible.  A few more inverRtors that will help  inveNtors like Elon Musk save the planet with his fantastic ideas to make the world’s transportation system run on electricity without making all the inveStors run a mile!

As it was such a great rabbit hole to go down (and it is Thursday and I have not written Thursday Thoughts for a while), I thought I would write-up the story.  More to follow soon!

Please do leave a comment below if you see any other strange or fantastic happenings on the road from invention to investment.

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Form, Function and other “F” words

When I started this blog in 2010, the first article was called “Form follows Function – or does it?”.

I’ve been fascinated by the idea of form following function ever since – and have been trying to work out what might follow function itself.

And so, earlier this year, I played around with the idea with a few friends that there might be a sequence:

  • Form follows Function
  • Function follows Flow
  • Flow follows Focus
  • Focus follows Foresight

I presented these ideas at a recent workshop that I was running and Brian Condon, a good friend and one of the participants said that the one “F” word that was missing was feedback!

Now, feedback is different.  It can follow anything.  So here is a diagram that shows these six ideas:

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Connecting Dots, Throwing Javelins and Grassroots Movements

We all love them, don’t we? Whether it is the weather, election results or even horoscopes, the human psyche is intrigued by those who believe that they can predict the future.

Yet, in the past few of years, things that seemed to have been stable and predictable have had an uncanny knack of not being so! Brexit, the rise of Trump, global weather patterns, crazy valuations for Tech companies. Some trace this unpredictability back to the financial crisis of 2008. Others pin it to the rise of globalisation. Yet others believe that the real culprit – climate change – can be attributed as far back as the industrial revolution.

“Leaders of Hope” require a good dose of “back-to-front thinking” to inspire people to follow their vision of the future – only to become disillusioned and frustrated by the system. The pendulum swings and “Leaders of Fear” take over and simply look in the rear view mirror to say how things were great in the past and that “Back to the Future” is the answer.

With linear thinking, we tend to post-rationalise decisions and make them look logical after the event. Ever more so in large corporations and national governments. Steve Jobs put it so well when he talked about connecting the dots in his Stanford commencement speech

“You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something — your gut, destiny, life, karma, whatever.”

So we come to trusting the dots that will connect us to a positive future – and also trust in “gut, destiny, life, karma, whatever….” to get us there! That’s not very precise or scientific. Certainly not terribly rational and not very easy to measure either!

So, maybe all this objective setting stuff we strive for is baloney? 

In my experience, Jobs was correct. Most decisions are made from spinning around looking at various alternatives and then having an intuitive hunch that things would be better if they lined up in a direction where you have a fuzzy idea of the target zone or outcome. As time progresses, things become clearer.

I call this the “White Javelin” approach. We have a Javelin that we can throw in any direction, but we choose to throw where the light shines brightly. Once we have thrown it, we move along to pick it up and then decide where to throw it next. It is better if you keep going in one particular direction. Otherwise, you keep going over old ground and spinning around like a dog chasing its tail!

Fulfilment becomes an intuitive sense of progress towards a fuzzy outcome, which needs to feel good before each throw.  If your daily work does not give you the autonomy to decide the direction of throw or they give you a needle instead of a javelin, then I suggest you quit!

As I’ve grown older (and hopefully wiser), I’ve also become increasingly aware that everything is connected. Literally. So the desired outcome in one country, system or domain will have undesired consequences in another. The current North Korean-US war of words is but a simple example.

So, with all the unpredictability and variability of system outcomes, maybe we need a new set of meta-objectives or meta-goals that we can start to organise ourselves around so we can work out best where we throw our white javelins.

The UN Sustainable Development Goals were a noble attempt to do this. Yet a global, top-down approach is probably only going to help fix a minor part of the problem. As Arnold Schwarzenegger stated in his message to Donald Trump on reneging the Paris climate agreement: “Like all the great movements in human history, our (clean) future starts with a grassroots movement in our communities, our cities and our states.”

It gives hope to mere mortals that there is a clear path to a cleaner, brighter future through grassroots activism, clear personal intent and envisioning end-results that are for the betterment of our local communities.

Whereas linear-thinking approaches had a good chance of succeeding in more stable and predictable systems, we need new ways to shape a purpose, objectives and outcomes for a particular problem set – outside the boundaries of corporate self-interest. (what Ian Ure in an article on LinkedIn calls his “magic ingredient” – which inspired me to write this one). 

Asking lots of “W” questions is a good place to start. Why?, What?, Who?, When? and Where?

Too many “How?” questions asked too early on creates early “solution-thinking syndrome” which gets in the way of exploring alternative approaches and landing points.

Equally, too many “Why?” questions too early on can also be counter-productive because the answer might simply be: “Just because!”.  W can also stand for “Wait” – like  “all good things come to those who wait”.  Counterintuitive, perhaps, but powerful, nonetheless.

I believe that the world is a mysterious, magical and mystical place, well beyond the ken of any single human being. Science and reason are useful tools, but by adopting the Zen-like “beginner’s mind” with an inquisitive sense of discovery, prediction becomes less important. Each day brings magic moments with new discoveries and new areas to explore with our individual throws of our uniquely crafted white javelins.  We need to stop listening to the Merchants of Doom and become our own Leaders of Hope.

Go on! Throw it as far as you can and see where it lands! It will only be good! 

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The Stage Gate Process Kills True Innovation

Last week’s Thursday Thoughts raised many comments from readers: which has certainly made me think a lot more about innovation in the past week!  Many thanks for those of you that engaged in the conversation!
 
My hypothesis that customers were the best source of innovation was challenged by quite a few!
 
  • Kit thought that innovation stemmed from technology, newbies AND customers;
  • Lucy thought it was all about execution;
  • Jerry echoed Steve Job’s famous saying that “customers don’t know what they want until we’ve shown them”.  (Apple again!);
  • Joanna highlighted the fact that we can become swamped by the choices that we all face, so that we don’t know what we want;
  • Brian made a great distinction between inventors and designers (very close to my heart);
  • Ryan complained of Apple’s cables and pop-ups and vented his frustrations about spellcheckers and such; and
  • James made a very insightful point “Customers are certainly a good source of innovation, but I read somewhere one of the gurus suggesting the people who weren’t yet customers, or weren’t customers anymore were even better. A bit more difficult to access, but an interesting thought.”
Given that the subject (combined with my rather over-simplistic conclusions) created so many comments, I thought I would carry on with the same theme – though this week look at the process of innovation in great companies.
In my research, I came across a very interesting book: “Winning at Innovation: The A-F Model” by Fernando Trías de Bes and the famous Philip Kotler published by Palgrave Macmillan in 2015.
 
There were a few very useful Ideas I have gleaned from the book.  Firstly, on page 16, the authors state that: “the phases or stages of an innovation process cannot be pre-determined, but must emerge as a result of the interaction of a set of functions or roles performed by certain individuals.”
 
This resonated with a thought I had last Sunday that the true source of innovation was probably not the customer, but more likely a passionate,  problem-solver driven to do something new.  Like Steve Jobs – a catalyst that wants to put a “ding in the Universe”.  Somehow this made me feel a lot better, because it meant that this “innovation activist” could really make a difference by simply believing that they could!
The book “Winning at Innovation” called this first role (in their A-F model) an “Activator”.  Perhaps Activator is a better word than an activist.  Less revolutionary and more chemical.  The six roles that they define are:
  • Activators – these are people who will initiate the innovative process without worrying about stages or phases.
  • Browsers – these are the experts searching for information.
  • Creators – The people who produce ideas for the rest of the group.  Their function is to ideate.
  • Developers – People specialised in turning ideas into products.
  • Executors – The people who take care of everything to do with implementation.
  • Facilitators – Those who approve the new spending items and investment needed as the (team-defined) innovation process moves forwards.
The book gives a chapter to each role.  Rather like a Jazz band, the magic only happens when the players perform their parts  with each other by getting “in the groove”.
How far away this model is from the classic “Stage Gate” process!  So many large companies try to institutionalise innovation by forcing new ideas through a series of gates, each gate blocking innovation and creating an economy of scarcity and  innovation prevention agents.  Some might say it is a game and chant “gamification”, but that is not my experience.
Design Process Crossed Out
Innovation is everybody’s job – and everybody’s right!  By defining roles and allowing the players (within a scope / budget / set of objectives) to define their own process (or set the rhythm to their own music), innovation flows naturally.  No need for costly gates and financial cook-books.
 
One wonders whether the corporate and public sector dinosaurs of the 20th Century will be able to adapt to such models in the next 10 years.  I predict that they will really struggle and find it difficult to beat the innovation pioneers who take knock-down the stage gates, put themselves on stage and leave Gates to his philanthropic endeavours!
I call this idea “Presence over Process”.  Think about it.  It really helps if you are struggling to navigate any corporate or government process.
 
Long live the spirit of Jobs and all other innovation activators!
 
That also gives a clue to next week’s piece.  But it probably isn’t the Jobs you think it is!
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The Best Source of Innovation

The news this week that the upwards-ever-upwards iPhone sales are finally stalling was a stark reminder that even the greatest companies struggle to keep the juices of innovation flowing year-on-year.  The Apple Watch couldn’t replace the iPhone and the iCar (if it ever arrives) is still a few years out.

Most companies that I study or consult to are in an innovation crisis.  They know they must innovate in order to remain competitive and keep growing (or simply to stand still).  Yet how often does the innovation agenda become demoted to “novel” efficiency drives and cost-cutting initiatives?

It begs the question: where is the best place to source innovation?  Many of my clients in the telecoms world look to technology suppliers.  They continue to develop new features on top of their already bloated stack of products and services that were offered last year.  The latest gizmo.  The latest bell or whistle.  Yet I already have an iPhone 6s.  Why do I want a Plus?  I upgraded from an iPhone 4s to wait for the 6.  I think I’ll hang on until I see something really new and different from Apple.

evolution of lighting, with candle, tungsten, fluorescent , LED

Innovation can come from suppliers – but you can’t really differentiate your company if that is all you rely on.  Such is the fate of many telecoms companies: they continue to develop new features on top of their already bloated stack of product features that were offered last year.  The latest gizmo.  The latest bell or whistle.  A price war starts and the cost cutting initiatives cut even deeper.  No, suppliers, are not the best answer.

What about the young folk who have just joined the organisation?  Straight out of University or School, they bring a fresh set of thinking.  They are the next generation!  Surely they hold the answer?  Give them a difficult problem and let them brainstorm their ideas to create something truly whacky.  Too risky, I say!  They will not understand the product and how it is used, yet.  They might come up with some good ideas., but   Good ideas are not the same as innovation.  The newbees are not the best source of innovation either!

So where should we go next?  To customers, of course!  Customers that use (and misuse) your existing products and services!  Customers who suffer day-to-day from trying to work the processes that you have under-designed and waste your customers time and effort.  They are loyal customers until they suddenly vanish.  And if no one contacts them to see where they have gone, then innovation dies on the vine!

Customers are an incredibly cheap this source of innovation, too.  Not just cheap, but very valuable!  By asking a few simple questions of customers every time you interact with them, you can increase your profitability, customer loyalty AND innovation in one fell swoop!

And what are those questions?  Well, you will have to read the next few Thursday Thoughts to find out my thoughts on this.  In the meantime, try and work out what you think they might be and comment below!

Oh, and thank you so much for reading this far.  I hope, at least, it has made you think a bit more about one of the most important aspects of business and human life!

 

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Thinking Outside-In: A Thinking Tool for the Festive Season

Looking at “Major Tim” the Astronaut talking from space on the TV last night, it got me thinking.  How cool it must be to get outside of the earth’s atmosphere and look back down on the earth!

iStock_000012803322_Large

It triggered another thought.  One particular type of thinking I find very useful is called “Outside-In” thinking.  It takes a perspective of looking at an individual, a family unit or an organisation from the outside looking inwards.  Some call it out-of-the-box thinking.  It is a way of thinking that allows us to step outside of the box and get a more objective perspective on how we fit within each of the social units within we operate.

This type of thinking can also be used in a number of different ways.

Firstly, looking at your the key personal relationships that you have with others:

  • How do you, as an individual, relate to those close around you?  Take stock of what has happened in the past year.  What were the good times and what were the not-so-good times?  How can you build on the good and release the not-so-good?  Which relationships require a little kindness to improve the energy between you both?
  • How do the folk that you care about relate to one another?  How could you assist in strengthening those relationships by listening and understanding both perspectives?
  • It can also be a useful tool to work out what presents they would like to receive.  Think about the last few conversations you have had with them.  Who knows?  They might even have dropped some hints!

A small water drop fall on water surface and jump back before the second one to collide with it.
A small water drop falls on a water surface and jumps back before the second one collides with it.

Secondly, it is useful when looking backwards and planning forwards:

  • What events or activities did you lead and enjoy – and how many others shared in your leadership and enjoyment at the time?  How can you build on these activities in 2016?
  • What themes do you want to improve and carry forwards into 2016 and how can they be accelerated by asking for some outside-in help?
  • List out the challenges you face and work out who do you know who could help tackle some of those challenges in a different or disruptive way.
  • Which activities and themes do you want to wind-down or stop – so that you can create more space for those that you want to build.  Who can you offload the activities onto without losing the overall momentum of the theme?

Color-Wheel-in-Chaos-000006203692_Full

Finally, as a tool for improving your business relationships. It is so very powerful when you get direct outside-in feedback from customers, employees, suppliers and business partners:

  • How does the organisation that you work with appear to others?  To customers?  To suppliers?  To those who work for it?
  • What insights can you see that others are blind to?
  • How can you work those into some actions that will help you and the organisation become more effective and be a more enjoyable and rewarding place to work?

So, as we enter the period where we have cleared our desks and are stocking up for the festive season it is worth looking forward to the challenges and projects that we want to take on in 2016 and spend a bit of time thinking outside-in.  I’m sure you will find it useful.  Please do write any thoughts on how else you and others could use this type of thinking.

And good luck to Major Tim and his space travels into 2016!

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