![\"\"](\"https:\/\/i0.wp.com\/lornemitchell.com\/wp-content\/uploads\/2011\/10\/SMART-SERVICE.png?resize=525%2C394\" "\\"SMART")
<\/a><\/p>\nMost are self-explanatory – but the last one was all about creating a service as excellent as the one you might expect from the concierge at the Savoy. Can you match that kind of service with what you do? Makes you think anyway!<\/p>\n","protected":false},"excerpt":{"rendered":"
I was fortunate enough to be asked to facilitate a discussion on Tuesday evening at the Savoy on Smart Services. Everything seems to be “Smart” nowadays. Smart Metres, Smart Grids, Smart Cities….. so what about Smart Services? The debate centred around the rise and rise of multiple devices within the so-called Digital Home and what … <\/p>\n
Continue reading “What Makes a “Smart” Service”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[63,79,29,25],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p6DQGK-b8","jetpack-related-posts":[{"id":220,"url":"http:\/\/www.lornemitchell.com\/?p=220","url_meta":{"origin":690,"position":0},"title":"What Makes A Loyal Customer?","author":"Lorne Mitchell","date":"07\/10\/2010","format":false,"excerpt":"I had a interesting dinner on Tuesday night this week with a group of executives from various Telecoms companies discussing the subject of customer loyalty.\u00a0 The discussion ranged from offshore contact centres through social media to large databases with customer information and \"intelligence\". When asked to sum up, I thought\u2026","rel":"","context":"In "Design"","block_context":{"text":"Design","link":"http:\/\/www.lornemitchell.com\/?cat=5"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/lornemitchell.com\/wp-content\/uploads\/2010\/10\/Callcenter-300x219.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":1697,"url":"http:\/\/www.lornemitchell.com\/?p=1697","url_meta":{"origin":690,"position":1},"title":"To bomb or not to bomb. That was the question.","author":"Lorne Mitchell","date":"04\/12\/2015","format":false,"excerpt":"The arguments raged for ten hours in the House of Commons. \u00a0The vote\u00a0was cast. \u00a0 The MPs agreed by a sizeable majority that it was a good thing to let the Royal Air Force bomb Syria. \u00a0A few hours later, the Tornado Jets were set loose like the dogs of\u2026","rel":"","context":"In "Attention"","block_context":{"text":"Attention","link":"http:\/\/www.lornemitchell.com\/?cat=78"},"img":{"alt_text":"Tornado","src":"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2015\/12\/Tornado-300x171.png?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":130,"url":"http:\/\/www.lornemitchell.com\/?p=130","url_meta":{"origin":690,"position":2},"title":"When it’s Time to Quit","author":"Lorne Mitchell","date":"26\/08\/2010","format":false,"excerpt":"This is the first of a new series of \"Thursday Thoughts\".\u00a0 Please do sign up for future editions by completing the form on the THURSDAY THOUGHTS? tab above and I will send you an email in the future every Thursday to stimulate your thoughts! Having spent a few weeks struggling\u2026","rel":"","context":"In "Architecture"","block_context":{"text":"Architecture","link":"http:\/\/www.lornemitchell.com\/?cat=35"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1734,"url":"http:\/\/www.lornemitchell.com\/?p=1734","url_meta":{"origin":690,"position":3},"title":"The Best Source of Innovation","author":"Lorne Mitchell","date":"28\/01\/2016","format":false,"excerpt":"The news this week that the upwards-ever-upwards iPhone sales are finally stalling was a stark reminder that even the greatest companies struggle to keep the juices of innovation flowing year-on-year. \u00a0The Apple Watch couldn't replace the iPhone and the iCar (if it ever arrives) is still a few years out.\u2026","rel":"","context":"In "Big Ideas"","block_context":{"text":"Big Ideas","link":"http:\/\/www.lornemitchell.com\/?cat=42"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2016\/01\/AdobeStock_94946121.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":1775,"url":"http:\/\/www.lornemitchell.com\/?p=1775","url_meta":{"origin":690,"position":4},"title":"Connecting Dots, Throwing Javelins and Grassroots Movements","author":"Lorne Mitchell","date":"15\/08\/2017","format":false,"excerpt":"We all love them, don't we? Whether it is the weather, election results or even horoscopes, the human psyche is intrigued by those who believe that they can predict the future. Yet, in the past few of years, things that seemed to have been stable and predictable have had an\u2026","rel":"","context":"In "Back to Front"","block_context":{"text":"Back to Front","link":"http:\/\/www.lornemitchell.com\/?cat=106"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1408,"url":"http:\/\/www.lornemitchell.com\/?p=1408","url_meta":{"origin":690,"position":5},"title":"Crowds and Power","author":"Lorne Mitchell","date":"20\/06\/2014","format":false,"excerpt":"The recent events in Iraq and the rise of ISIS as a regional power makes one wonder what all of the Western intervention in the region has achieved. \u00a0It reminded me of reading a book written back in the 1960s - Masse ind Macht (or Crowds and Power) by Elias\u2026","rel":"","context":"In "Attention"","block_context":{"text":"Attention","link":"http:\/\/www.lornemitchell.com\/?cat=78"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"http:\/\/www.lornemitchell.com\/index.php?rest_route=\/wp\/v2\/posts\/690"}],"collection":[{"href":"http:\/\/www.lornemitchell.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.lornemitchell.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.lornemitchell.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.lornemitchell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=690"}],"version-history":[{"count":14,"href":"http:\/\/www.lornemitchell.com\/index.php?rest_route=\/wp\/v2\/posts\/690\/revisions"}],"predecessor-version":[{"id":707,"href":"http:\/\/www.lornemitchell.com\/index.php?rest_route=\/wp\/v2\/posts\/690\/revisions\/707"}],"wp:attachment":[{"href":"http:\/\/www.lornemitchell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=690"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.lornemitchell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=690"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.lornemitchell.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"\"](\"https:\/\/i0.wp.com\/lornemitchell.com\/wp-content\/uploads\/2011\/10\/SMART-OBJECTIVES.png\" "\\"SMART")
<\/a><\/p>\n