{"id":1088,"date":"2012-09-20T10:00:09","date_gmt":"2012-09-20T09:00:09","guid":{"rendered":"http:\/\/www.lornemitchell.com\/?p=1088"},"modified":"2012-09-20T10:33:22","modified_gmt":"2012-09-20T09:33:22","slug":"two-speed-engines-and-wonky-gearboxes","status":"publish","type":"post","link":"http:\/\/www.lornemitchell.com\/?p=1088","title":{"rendered":"Two-Speed Engines and Wonky Gearboxes"},"content":{"rendered":"<p>I was with a client yesterday and drew attention to a recent article <a href=\"https:\/\/www.bcgperspectives.com\/content\/articles\/it_performance_it_strategy_two_speed_it\/\">Two-Speed IT: A Linchpin for Success in a Digitized World<\/a>\u00a0from BCG Perspectives on how some organisations are being forced split in two with the pressure of the internet. \u00a0The BCG paper describes a &#8220;two-speed IT&#8221; &#8211; but in many ways, the IT is only part of it &#8211; and BCG have taken the two-speed analogy far further with other thoughts on organisations, economies and governments.<\/p>\n<p>It would appear that, in order to survive, successful organisations now need to have (at least) two speeds or engines \u00a0within in them. \u00a0One is there to cope with traditional &#8220;industrial speed&#8221; business and the other need to cope with innovation and customer interactions at &#8220;digital speed&#8221;.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/two-speed_it_artillustr_large_tcm80-110537.gif\"><img data-attachment-id=\"1090\" data-permalink=\"http:\/\/www.lornemitchell.com\/?attachment_id=1090\" data-orig-file=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/two-speed_it_artillustr_large_tcm80-110537.gif?fit=190%2C175\" data-orig-size=\"190,175\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;}\" data-image-title=\"two-speed_it_artillustr_large_tcm80-110537\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/two-speed_it_artillustr_large_tcm80-110537.gif?fit=190%2C175\" data-large-file=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/two-speed_it_artillustr_large_tcm80-110537.gif?fit=190%2C175\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter  wp-image-1090\" title=\"two-speed_it_artillustr_large_tcm80-110537\" src=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/two-speed_it_artillustr_large_tcm80-110537.gif?resize=380%2C350\" alt=\"\" width=\"380\" height=\"350\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>There is no finer example than Telefonica-O2 &#8211; which has recently split itself in to two companies. \u00a0One which manages the more traditional &#8220;industrial&#8221; network and handset business. \u00a0The second (called Telefonica Digital) was set up to manage innovation and all the different aspects of interconnecting the network business to new technologies and services.<\/p>\n<p>I&#8217;m with O2 &#8211; and it was disappointing that even after splitting itself in two, the industrial part of the business, they still managed to knock-out my service for 24 hours in the early summer. \u00a0Even more reason to believe in the importance of \u00a0creating and adapting organisations so that they can take both the expected and unexpected demands placed upon them.<\/p>\n<p>A better example of success is probably BT&#8217;s execution of the Olympic Games. \u00a0I am sure the stories will start to come out in the next few months, but I heard at a conference recently that there were over 50 severe attacks on the Olympic Network that could have brought it down &#8211; had BT not had the right protection in place. \u00a0In the industrial network game, true success normally means not failing!<\/p>\n<p>As many of you know, I like to draw analogies, and I thought that this client that I was working with had a problem of shifting from first gear to second gear. \u00a0Somehow, they had all the parts to make very solid machines for the industrial age, but they were not thinking of designing and creating smaller, lighter, more nimble components to put in the small engines of the digital age (for new organisations such as Telefonica Digital). \u00a0To use a truck-car analogy, they were still assembling large-scale gearboxes for big trucks &#8211; (where each component takes days and weeks to manufacture and assemble) &#8211; whilst missing the market opportunity to provide new, smaller gearboxes (or even components) that will allow emerging digital organisations to engage with the bigger industrial engines of the past.<\/p>\n<p style=\"text-align: center;\">\u00a0<a href=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/Gears.png\"><img data-attachment-id=\"1089\" data-permalink=\"http:\/\/www.lornemitchell.com\/?attachment_id=1089\" data-orig-file=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/Gears.png?fit=120%2C120\" data-orig-size=\"120,120\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;}\" data-image-title=\"Gears\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/Gears.png?fit=120%2C120\" data-large-file=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/Gears.png?fit=120%2C120\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter  wp-image-1089\" title=\"Gears\" src=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/Gears.png?resize=240%2C240\" alt=\"\" width=\"240\" height=\"240\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>\u00a0These new gear boxes are going to be smaller, cheaper and faster to assemble. \u00a0It might even require a new, separate \u00a0organisation to design, market and support them. \u00a0 The possibilities were very interesting.<\/p>\n<p>So I was charmed by the Queen of Coincidence, when, whilst I was preparing for the client presentation, a good friend, Jo, sent me this brilliant recording of a telephone conversation between a guy who has just bought a BMW with a &#8220;wonky gearbox&#8221; &#8211; Listen and enjoy!<\/p>\n<h2 style=\"text-align: center;\"><a href=\"http:\/\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/Wonky-Gearbox.mp3\">Please click here to listen to the WONKY GEARBOX STORY<\/a><\/h2>\n<p>Sometimes we simply get this whole technology thing completely wrong by not reading the instruction manual!<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/automatic_gear_shift.jpg\"><img data-attachment-id=\"1092\" data-permalink=\"http:\/\/www.lornemitchell.com\/?attachment_id=1092\" data-orig-file=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/automatic_gear_shift.jpg?fit=400%2C400\" data-orig-size=\"400,400\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;}\" data-image-title=\"automatic_gear_shift\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/automatic_gear_shift.jpg?fit=300%2C300\" data-large-file=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/automatic_gear_shift.jpg?fit=400%2C400\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-1092\" title=\"automatic_gear_shift\" src=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/automatic_gear_shift.jpg?resize=400%2C400\" alt=\"\" width=\"400\" height=\"400\" srcset=\"https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/automatic_gear_shift.jpg?w=400 400w, https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/automatic_gear_shift.jpg?resize=150%2C150 150w, https:\/\/i0.wp.com\/www.lornemitchell.com\/wp-content\/uploads\/2012\/09\/automatic_gear_shift.jpg?resize=300%2C300 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I was with a client yesterday and drew attention to a recent article Two-Speed IT: A Linchpin for Success in a Digitized World\u00a0from BCG Perspectives on how some organisations are being forced split in two with the pressure of the internet. \u00a0The BCG paper describes a &#8220;two-speed IT&#8221; &#8211; but in many ways, the IT &hellip; <\/p>\n<p class=\"link-more\"><a href=\"http:\/\/www.lornemitchell.com\/?p=1088\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Two-Speed Engines and Wonky Gearboxes&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[35,42,76,80,5,66,58,68,34,79,84,81,49,60,57],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p6DQGK-hy","jetpack-related-posts":[{"id":358,"url":"http:\/\/www.lornemitchell.com\/?p=358","url_meta":{"origin":1088,"position":0},"title":"Economies of Scale, Cows, Cats and Dogs","author":"Lorne Mitchell","date":"17\/12\/2010","format":false,"excerpt":"Twenty years ago, I was sent by my company to do an MBA.\u00a0 It was a qualification that every young and inspiring manager wanted to do.\u00a0 I was fortunate to be selected. Looking back, there are a few tools and techniques I remember being taught.\u00a0 One was the infamous Boston\u2026","rel":"","context":"In &quot;Big Ideas&quot;","block_context":{"text":"Big Ideas","link":"http:\/\/www.lornemitchell.com\/?cat=42"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/lornemitchell.com\/wp-content\/uploads\/2010\/12\/BCG_Matrix.png?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":38,"url":"http:\/\/www.lornemitchell.com\/?p=38","url_meta":{"origin":1088,"position":1},"title":"Why do some organisations drive us totally bonkers?","author":"Lorne Mitchell","date":"02\/07\/2010","format":false,"excerpt":"Most of us can relate to examples of when customer service organisations have driven us completely bonkers: being passed off to another department that does not answer your call and drops you into a black hole; getting through to an Indian call centre that has not a clue how to\u2026","rel":"","context":"In &quot;Blueprint&quot;","block_context":{"text":"Blueprint","link":"http:\/\/www.lornemitchell.com\/?cat=39"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":302,"url":"http:\/\/www.lornemitchell.com\/?p=302","url_meta":{"origin":1088,"position":2},"title":"The Power of Systems Thinking","author":"Lorne Mitchell","date":"26\/11\/2010","format":false,"excerpt":"I spent yesterday at Vanguard Consulting's Leaders Summit on Systems Thinking.\u00a0 John Seddon chaired the day brilliantly, with eight case studies on Systems Thinking.\u00a0 It is not really systems thinking the way that Peter Senge created - it is more a method for improving service organisations - with roots in\u2026","rel":"","context":"In &quot;Big Ideas&quot;","block_context":{"text":"Big Ideas","link":"http:\/\/www.lornemitchell.com\/?cat=42"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1315,"url":"http:\/\/www.lornemitchell.com\/?p=1315","url_meta":{"origin":1088,"position":3},"title":"Sign Language, Stopping Distances and the Laws of Physics","author":"Lorne Mitchell","date":"03\/08\/2013","format":false,"excerpt":"Last month, one quiet Sunday evening, I was driving into Tunbridge Wells. \u00a0My normal route had roadworks, so I had to carry a bit further on - and passed one of those small yellow boxes in a 30mph speed limit zone. \u00a0I was doing 38 mph. \u00a0I got flashed by\u2026","rel":"","context":"In &quot;Cities&quot;","block_context":{"text":"Cities","link":"http:\/\/www.lornemitchell.com\/?cat=100"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":328,"url":"http:\/\/www.lornemitchell.com\/?p=328","url_meta":{"origin":1088,"position":4},"title":"Assange, Argyris and Aristotle","author":"Lorne Mitchell","date":"10\/12\/2010","format":false,"excerpt":"At the end of the week where Julian Assange was locked up and everyone has been commenting on the value (or threat) of Wikileaks, I thought I would reflect on what I see is going on here. Assange is a deep thinker - perhaps even an Autistic Savant. In researching\u2026","rel":"","context":"In &quot;Big Ideas&quot;","block_context":{"text":"Big Ideas","link":"http:\/\/www.lornemitchell.com\/?cat=42"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/lornemitchell.com\/wp-content\/uploads\/2010\/12\/JulianAssange.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":529,"url":"http:\/\/www.lornemitchell.com\/?p=529","url_meta":{"origin":1088,"position":5},"title":"Innovation at the Edge of Elecricity","author":"Lorne Mitchell","date":"30\/05\/2011","format":false,"excerpt":"Although this is almost exactly a year old and quite US-centric, the video below \"Innovation at the Edge of Electricity\" was made. 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